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Unfortunately we are unable to take orders by phone at present as all our payments are processed through Paypal. To purchase an item you will need to place an order via our website, or visit one of our Stockists, details of which you can find here.
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.
Once your order has been dispatched we’ll send a confirmation email to the email address you provided during the checkout process, to let you know your order is on its way. If you have not yet received a confirmation of dispatch it may still be possible to cancel your order by contacting us here. If your order has already been dispatched you will need to follow our Returns procedure here.
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you have any further questions about your order please contact us.
To cancel an order you will need to contact us.
If your order has been processed successfully then you should receive a confirmation email from us containing the details of your order. If you have not received an email please check your junk mail filter. If you are still unsure if your order has been successful then please contact us.
We aim to dispatch orders as soon as possible, however please refer to our Delivery Information for more information.
Once your order is place, we will send an order confirmation email to the email address provided during the checkout process. This email will contain details of your order. If you have not received an email please check your junk mail filter.
Unfortunately it isn't possible to track the status of your order at this time. We will send an order confirmation email to the email address provided during the checkout process, and will keep you updated if we encounter any problems with delivery. However, if you have still have questions regarding your order, please contact us.
If you have ordered several items at once, your items may be split into separate deliveries which may arrive on different days or from different couriers. You won’t be charged extra for these additional deliveries. If your order is incomplete please allow a little extra time before contacting us.
If we've sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us. We'll refund any postal charges you incur to return such items. You will need to use a signed-for delivery service and provide us with proof of postage.
If we've sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us. We'll refund any postal charges you incur to return such items. You will need to use a signed-for delivery service and provide us with proof of postage.
If your item is out of stock we will inform you as soon as possible and we may offer an alternative product of equal or higher quality and value. If you’re happy to wait and the item comes back in stock within 28 days, the item will be shipped to you. If you’re not happy to wait please contact us.
We use your email address to keep you informed about any orders/transactions that you make and to keep you up to date on the order process once an order has been placed. We never give your email address to third parties.
If you have any further questions about the order process please contact us.
Delivery costs vary according to products, delivery location, and the delivery timeline selected at checkout. For more information please refer to our Delivery Information.
Delivery times vary according to products, delivery location, and the delivery timeline selected at checkout. For more information please refer to our Delivery Information.
Delivery times vary according to products, delivery location, and the delivery timeline selected at checkout. For more information please refer to our Delivery Information.
You can find all the information you need about our Returns Policy here. Please note that not all products may be returnable. Please read all the product information before making your purchase.
You can find all the information you need about our Returns Policy here. Please note that not all products may be returnable. Please read all the product information before making your purchase.
Please send all returns to the address given on our Contact page.
You can find all the information you need about our Returns Policy here. Please note that not all products may be returnable. Please read all the product information before making your purchase.
You can find all the information you need about our Returns Policy here. Please note that not all products may be returnable. Please read all the product information before making your purchase.
It can take up to 14 days, after the product is received by us, to receiving your refund to your Paypal account, OR if earlier, 14 days after the date you provide the evidence that you have returned the product to us, OR If there were no goods supplied, it can take up to 14 days, after the day on which you informed us about your decision to cancel your order, to receiving your refund to your Paypal account. Please refer to our Returns Policy here
If you have received a gift that was purchased from The Shuttered Shed and you would like to return it, please refer to our Returns Policy.
If you have received a gift that was purchased from The Shuttered Shed, and you have a query about it please contact us.
At present all transactions made through this website are processed via Paypal. For more information about this service please refer to the Paypal website. (Click here to visit the Paypal website)
You should be able to find all the information you need when you click onto a product that you’re interested in, but if you have any further questions about a product then please contact us.
We continue to show out of stock products online (which we clearly mark as ‘Out of Stock’) so that you have access to the product details or so that you can buy the product online at a later date once the product is back in stock.
If your item is out of stock but you’ve already paid for it we will inform you as soon as possible. If you’re happy to wait and the item comes back in stock within 28 days, the item will be shipped to you as soon as possible. If you’re not happy to wait, your order will be cancelled and you’ll be refunded. If the item is still not available within 28 days, your order will be cancelled and you’ll be refunded. If you have any questions please contact us.
If you’re looking for a specific item on the website you can search for it by clicking on the magnifying glass that appears at the top of every page and entering in your search term. Otherwise, you can browse by department to find exactly what you’re looking for
If you have tried to contact us but haven´t been able to get through, don’t panic, we will get back to you as soon as we possibly can. You can find all the different ways to contact us here.
If you would like to get in touch you can find all the ways to do so here.
Codes are case sensitive so please check and try again. Alternatively, you can contact us.
No, unfortunately you are currently only able to use one Credit Note per transaction.
Yes, you can. However, please note that you will be refunded with another Credit Note. Please see our Returns Policy for more information.
All Credit Notes are valid for 12 months from the date of issue (not the date they are given to the recipient). The expiry date is clearly marked on each Credit Note. If Credit Notes are not used before the 12 month period expires, the funds on the Credit Note will be lost and will not be redeemable.
CAN A CREDIT NOTE BE RETURNED?
No, Credit Notes can't be returned. Please see our full Terms and Conditions for more information.
Yes, you can, but you will need to contact us before placing the order.
We will issue you with a new Credit Note for the remaining balance.
You can redeem a Voucher Code in your ‘Shopping Basket’ on our website. Enter the code into the Voucher Code box at the top of this page. If there’s a special offer online and the items in your basket qualify for that, it will automatically display in your ‘Shopping Basket’ area before you are asked to proceed to checkout.
Voucher codes are case sensitive so please check and try again. Alternatively, you can contact us.
No, unfortunately you are currently only able to use one Voucher Code per transaction.
Yes, you can. Please see our Returns Policyfor more information.
