TERMS AND CONDITIONS OF SALE
(with effect from 1 November 2020)
These terms and conditions of sale set out the legal terms and conditions on which we sell the products listed on this website to you.
Please read these terms and conditions carefully before ordering any products. These terms will apply to any contract between us for the sale of products to you. You should print a copy of these terms and conditions or save them to your computer for future reference.
By placing your order with us you are agreeing with these "Terms and Conditions of Sale", and you are agreeing to be bound by these terms.
We may amend these terms from time to time and therefore every time you wish to order products, please check these terms to ensure that you understand the terms that will apply at that time. The terms and conditions that will apply will be those published on our website at the time you place your order.
CREATION OF THE CONTRACT BETWEEN YOU AND US
You may only place an order and enter into a contract with us if you are legally capable of entering into binding contracts and you are at least 18 years old.
Please ensure that you check your order at each stage of placing your order. Once you have placed an order with us, we are unable to amend it.
After placing an order, you will receive an email from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted by us. Acceptance of your order will only take place later and until then a contract between us will not have been created.
Confirmation that we have accepted your order will occur when we email you to advise that the product has been dispatched to you. Only at that time will there be a legally binding contract formed between us.
Where you have ordered more than one product the Contract which is formed between us following our email advising dispatch will relate only to those products whose dispatch we have confirmed to you. No contract will subsist between us with regard to any other items included in your order unless and until we advise you of their dispatch. Where we have sent you an email confirming dispatch in respect of part of your order, we nevertheless will not be obliged to supply any of the other products which may have been part of your order until the dispatch of such products has been confirmed.
If we are unable to supply you with a product you have ordered, for example, if the product is out of stock or because of an error in the price on our website or inability to authorise your payment, we will inform you of this by email or telephone and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.
CANCELLATION RIGHTS
As a consumer, you have a legal right to cancel a Contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel a Contract begins on the date you place your order and ends upon the earlier of the expiry of 24 hours from placing your order and your order being shipped. If you ordered multiple items in a single order and we ship those items in separate deliveries to you, the date of shipping shall be will be the date the last item is shipped. For orders cancelled after 24 hours but not yet shipped, we will offer a partial refund after charging a 15% cancellation fee.
To cancel a Contract, please notify us in writing during the specified time period. You may either email us at theshutteredshed@gmail.com or write to us at Customer Services, the Shuttered Shed, 10 Watergates, Colerne, Wiltshire SN14 8DP. Please include details of your order to help us identify it. We will send you an email to confirm we have received your notification of cancellation.
If you cancel your Contract, you will receive a full refund of the price paid for the product and original delivery charges (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) but you will not receive a refund of the cost of returning the product to us. We will usually refund any money due to you using the same method originally used by you to pay for your purchase. It can take up to 14 days, after the product has been received by us, to you receiving your refund to your account.
If we have already dispatched the product before you decide to cancel your Contract, you must return it to us as soon as possible and, in any event, within 14 calendar days of cancellation to Customer Services, Douée, 10 Watergates, Colerne, Wiltshire SN14 8DP. If you return a product by post, you will need to pay the costs of returning the product to us and obtain proof of posting.
We will process your refund as soon as possible. If we have dispatched the product before you cancel the Contract, we will process your refund within 14 calendar days after the day on which we receive the product back. If we have not yet dispatched the product before you cancel the Contract, we will process your refund within 14 calendar days of your cancellation.
If you only cancel the Contract in respect of some but not all of the products in an order, you will not be entitled to a refund of the delivery charge as our delivery charges are charged at a flat rate per order and not by weight.
Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.
The refund will be in sterling and in the case of purchase made from outside the UK may therefore not equate exactly to the amount you paid owing to fluctuations in exchange rates.
Please note the right of cancellation does not apply to any items sales items or any other items we have specified as non-returnable in the item information.
INCOMPLETE ORDERS
If your order comprises more than one item, we may ship them to you separately so that they may arrive on different days. Accordingly if your order is incomplete, please allow a little extra time before contacting us. You will not be charged extra for these additional deliveries.
PRICE AND PAYMENT
The prices of the products will be as quoted at the time you place your order. However, please see below for what happens if we discover an error in the price of any product you order.
These prices are in sterling and include (where applicable) VAT at the prevailing rate but exclude delivery costs, which will be added to the total amount due.
We may change our prices at any time before we have entered into a contract with you.
It may be that, despite our best efforts, some of the products listed on the website are incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our website, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing.
We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all products must be made by a credit card or debit card which we recognise or using PayPal.
We require payment for products and any delivery charges in advance of delivery. Upon receiving your order we carry out a standard pre-authorisation check on your payment method (card or PayPal) to ensure there are sufficient funds to fulfil the transaction.
PRODUCT IMAGES
Please be aware that our products are individually made and as a consequence the colour of any two items may vary slightly. This is the nature of artisanal products and does not constitute defective products.
DEFECTIVE PRODUCTS OR WRONG ITEMS
Nothing in these terms and conditions affects your legal rights in respect of products which are defective or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
If you think that a product is defective or mis-described or we have supplied an item different from that which you ordered, please contact our Customer Service Team by email to theshutteredshed@gmail.com or by post to Douée, 10 Watergates, Colerne, Wiltshire, England. SN14 8DP. One of our Customer Service Team will be able to advise you on how to return your goods.
If you return a product by post, we recommend you use a signed-for delivery service with proof of postage and provide us with proof of postage.
All returns for potentially defective products or wrongly supplied products will be examined once they have been received by us and we will notify you if you are entitled to a refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 14 calendar days of the day we notified you via email that you were entitled to a refund for these products.
If it is the case that we notified you that you are entitled to a refund, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us. We will usually refund any money due to you using the same method originally used by you to pay for your purchase.
The refund will be in sterling and in the case of purchase made from outside the UK may therefore not equate exactly to the amount you paid owing to fluctuations in exchange rates.
DELIVERY WITHIN THE UNITED KINGDOM
If you provide to us any instructions relating to the delivery of your order (including, by way of example, instructions to leave the products in a particular place or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions.
Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.
DELIVERY OUTSIDE OF THE UNITED KINGDOM
Although we deliver to countries outside the UK we reserve the right not to accept your order if delivery is to be outside of the UK or the European Union. If you order products from our site for delivery outside the UK and we accept your order, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Our prices are quoted net of these duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
WARRANTY
We warrant to you that any product purchased from us will be, for a period of 1 month from the date of delivery, of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.
We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.
Our liability for losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of our breach or they were contemplated by you and notified by you to us before or at the time the Contract was formed.
We do not exclude or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979; (d) for fraud or fraudulent misrepresentation; or (e) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Where you have purchased a product to give to a child, you agree to exercise proper discretion in ensuring that the product is appropriate for that child and does not represent a potential hazard to the child and you will exercise proper supervision of the child when he or she uses the product.
PERSONAL INFORMATION
Where you have provided us with personal information, we will use this information to process your order and supply products to you. We will only use your personal information in accordance with our Website Privacy Policy.
LAW AND JURISDICTION
These terms and conditions and any claim or dispute arising in relation to a contract created between us will be governed by English law. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such claim or dispute.
PRODUCT IMAGES
The images of products shown on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the actual colours of our products. The product you receive may vary slightly in colour from the image on your screen. Such variation shall not constitute a failure by us to deliver the right product to you nor shall it entitle you to terminate the contract on the grounds that the product is faulty.
ABOUT THESE TERMS AND CONDITIONS
We may amend these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements, market conditions, technology, payment methods or our system’s capabilities. The date at the top of this page will be amended each time these terms are updated.
This Contract is between you and us. Other than in the case of where you have bought the item as gift, no other person shall have any right to enforce any of its terms.
If we do not insist upon strict performance of any of your obligations under these terms or if we do not enforce any of our rights against you, this shall not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations.
Each of the clauses in these terms operates separately. If any court decides that any of them are unlawful or unenforceable, the remaining clauses will continue in full force and effect.
Where these terms refer to or require us to contact you in writing, you agree that this includes by email. We may email you using the email address you provide to us when you place your order.
We hope that all our customers have an enjoyable and satisfying experience when shopping with us. However, we realise that sometimes things can go wrong and that may mean a customer will want to complain. If you have a complaint, please contact us via our contact details. We will send an acknowledgement as soon as we receive any complaint and aim to resolve any issues within 72 hours.
ABOUT US
Douée is the trading name of Cashmere Silk & Wool Limited a limited liability company registered in England and Wales with Company Registration Number 10006784 the registered office of which is situate at 10 Watergates, Colerne, Wiltshire, England SN14 8DP
