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FREE Standard delivery on UK Mainland orders over £50
£5.00 for UK Mainland orders under £50
For International Delivery costs please see below
Couriers we use for standard deliveries include Royal Mail, Hermes and DPD.
Once your item has been dispatched we’ll send a confirmation email, to the email address you provided during the checkout process, to let you know your order is on its way.
Items are usually delivered within 7 working days, Monday to Friday, 7.30am - 6pm. Some couriers may deliver slightly earlier or later.
If no-one is available, the courier will attempt to leave the parcel with a neighbour or your designated location. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour. The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to us.
If you have ordered several items at once, your items may be split into separate deliveries which may arrive on different days or from different couriers. You won’t be charged extra for these additional deliveries.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If delays beyond our control occur we will make every effort to keep you informed of a revised delivery date, however we are not under any liability to you for such delay or failure.
We deliver to most postal areas in the UK including Northern Ireland. However, geographical location and courier availability can restrict our service. Please note that if you live in a Northern Ireland, Highland, Island or rural postcodes, delivery may take longer than 7 working days. There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within 7 days; this is due to limited courier availability in these areas.
We now deliver to the United States.
We cannot currently deliver orders to BFPO addresses, Canada, Middle East, Asia, Australia, New Zealand, Africa, South America.
Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, please contact us. You can find details of how to get in touch here
Please wait until your delivery due time has passed before contacting us.
INTERNATIONAL DELIVERY
We currently deliver to the UK, Ireland, Europe and the USA.
To Ireland and Europe, delivery in 7-10 days, USA 5-7 days approx.
Payment is to be made in GBP or may be offered in an alternative local currency applicable to the country where the order is being shipped. International credit card providers or banks will determine the exchange rate; if payment is made in a currency not issued as standard by the bank, they may add an additional processing or administration charge which the cardholder will be liable to pay.
Delivery lead times to international addresses vary according to destination. In the event that your order has not arrived within the estimated delivery time range, please contact us. You can find details of how to get in touch here
If you have ordered several items at once your items may be split into separate deliveries, which may arrive on different days or from different couriers. You won’t be charged extra for these additional deliveries.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). Deliveries may also be delayed due to customs-related processes, such as inspection. If delays beyond our control occur we will make every effort to keep you informed, however we are not under any liability to you for such delay or failure.
Please note:
For orders sent outside of the UK the recipient is responsible for customs formalities and may have to pay local taxes or other charges/import duties associated with these.
The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the UK.
If you’re ordering Products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any non-EU country before ordering Products to be delivered there.
You (or the recipient of the Products if different) will be the Importer for all international deliveries of the Products. Therefore, before placing an order, it’s your responsibility to check that any Products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.
